Software Case

Improving Investigations With Case Management Software

In a large company, it can be difficult to monitor the actions of each employee. Every organization is faced with a number of factors that put their company at risk. Risks vary between industries, however, one thing remains the same- employers are responsible for protecting their employees and providing them with a safe workplace. In some cases, accidents still happen, employees choose not to follow proper procedures and misconduct ensues. In these types of situations, companies will want to ensure they have an effective reporting system in place, as well as proper tools for conducting top notch internal investigations.

Our Story

At i-Sight, we understand the different pressures organizations are under to comply with regulations and conduct timely investigations. We developed i-Sight Investigation Software to meet a need we recognized within our own workplaces eleven years ago. Since then, we have continued to enhance our understanding of the issues companies face through speaking with our clients and prospects in order to create a solution that makes their job easier.

Closing the Gap

When an individual or company comes to us requesting more information, or a demonstration of i-Sight, many have identified gaps in their current systems, and are looking for a solution that can be built around the processes they already have in place. For example, at Underwriters Laboratories (UL), wanted a system that could handle large volumes of cases, was accessible from any location due to traveling investigators and would allow their current investigations team to handle increasing case volumes without having to add additional members to the team.

At UL, the ability to build a criminally enforceable case requires detailed tracking of information and coordination with law enforcement agencies. UL originally utilized a simple database; however, the application was not capable of capturing e-mails or attachments and didn’t provide investigators with a comprehensive “visual” of each case.

According to Judith Lykins, manager, Anti-Counterfeiting Operations at UL:

“Our goal is to keep dangerous products out of the hands of consumers. In order to put together a successful investigation for criminal enforcement, we needed a more effective way to collect, analyze and output our data.

In order to make it easier for members of the Anti-Counterfeiting Operations team to adopt i-Sight, it was designed to include the same terminology and categories used throughout the process at UL. Now, all members of the Anti-Counterfeiting Operations team have the ability to manage large case loads, while meeting deadlines and submitting consistent reports. i-Sight is a web based system, which makes it easy for traveling investigators to work on cases from any location with an Internet connection.

Increasing Enforcement

Organizations can lose thousands, even millions of dollars if investigations are not completed properly. For example, failure to investigate an employee complaint may result in a costly lawsuit, while taking too long to complete an investigation may result in money lost due to ongoing fraudulent actions. In 2003, the State of West Virginia launched a major reform of its workers’ compensation system, which was then heavily in debt and losing close to $1 million a day. A key goal of the initiative was to reduce the occurrence of fraud and abuse, by stepping up enforcement and by ensuring greater coordination among the state officials who were responsible for overseeing the system.

“‘First, we found that the reporting features within i-Sight were excellent,’ said Chris Bailes, Director of Operations at the Office of the Inspector General. ‘That is really key, because without good data we can’t make good decisions. And second, we appreciated the flexibility that i-Sight gave us. We liked the fact that if we wanted to change our internal procedures six months down the road, i-Sight would allow us to do that.’”

Since implementing i-Sight, the Office of the Inspector General (for the first time ever) has a convenient way of tracking and monitoring court-ordered restitution and repayments. Prior to implementing i-Sight, Bailes stated they  ”had over $6 million dollars in restitution and repayment agreements, and a little over 10% of that had been paid. We needed a way to monitor that situation the same way a bank monitors its loan repayments, with automatic alerts when people are missing their payments. i-Sight case management software does that for us, which is a fantastic feature.”

About the Author

i-Sight is a case management software platform designed to simplify your process and provide outstanding reports. It’s primarily configured to manage customer complaints and corrective actions, or employee relations, HR & ethics investigations. It’s also used for a variety of other customized case management solutions. We blog at i-Sight.com, providing advice and tips to HR managers and investigators in regards to managing internal investigations.

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